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ClaimFox Joins Guidewire PartnerConnect Solution Alliance Program to Enhance Efficiency of Claims Teams’ External Interactions

 
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eRequest by ClaimFox provides the capability for ClaimCenter users to send requests and subpoenas for copies of claim files to ClaimFox for fulfillment.

When insurers receive requests for copies of specific claim files from outside parties, ClaimFox fulfills these requests, at no cost to the insurer, while providing the highest level of data security. Our Ready for Guidewire integration allows ClaimCenter users to easily connect to eRequest and submit their requests to be fulfilled.

eRequest by ClaimFox is the first and only integration of its kind. ClaimFox partnered with Guidewire to provide insurers a seamless integration for a centralized, streamlined, efficient and highly secure option for fulfillment of requests for copies of claim files. This integration achieves decreased cycle time and improves efficiency and productivity across claims units.

Insurers get an end-to-end solution to fulfill requests received by outside parties

Our integration allows insurers to begin request fulfillment from the claim interface inside ClaimCenter, simplifying and streamlining the process to fulfill requests for copies of claim files.

1. Upload request [or subpoena] and claim documents to eRequest via ClaimCenter Document Request tab

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2. ClaimFox redacts confidential and privileged information to create a complete claim file that fulfills the request

3. Through a secure electronic portal, ClaimFox delivers the complete claim file to the outside party

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Guidewire customers now have the capability to simply upload requests from outside parties and claim documents directly to eRequest via ClaimCenter’s Document Request tab from within the claim interface without having to leave the claim-servicing platform. Uploading requests to eRequest ensures complete accuracy, real time updates, and the highest level of data security.

With eReqeust by ClaimFox, insurers eliminate internal costs and save on internal resources. Eliminating the internal costs associated with fulfilling requests include adjuster, legal, and support staff spending time on this process as well as management and oversight resources.

Key features and benefits

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Capabilities

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Request details (outside party name, type of request, ClaimCenter user)

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Automatic request
status updates

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Tracking information from eRequest’s delivery portal

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Functionality

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Document Request tab in ClaimCenter, within the claim interface, to upload requests and claim documents to eReqeust

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Controls to select files from the document storage of the current claim, both inside or outside of ClaimCenter, to upload to eRequest

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Link for accessing the request and claim document details (document name, type, category, status, author, date of upload to eRequest)

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View and sort all requests
uploaded to eRequest

See how easy it is with this quick demo video

Available in the Guidewire Marketplace now!

To learn more or get started:

Michelle.erimez@claimfox.com
New Business Development Manager
Phone: 631.995.2385

or

Fig.annunziato@claimfox.com
CEO
Phone: 631.995.2374

Support for current users:

guidewiresupport@claimfox.com

Phone: 844-ClaimFox (844-252-4369)